[TRNSYS-users] About TRNSYS

[<arnat.mahamoudou@engie.com>]

Dear,

 

I tried to transfer the TRNSYS license from a machine to another, so I followed the instructions: “return the key (I saw a notification saying that a key has been credited to my account), then uninstall TRNSYS from the old machine”. However, I was faced with two problems :

• First, I still could not activate TRNSYS on the new machine. When I tried to get the key, the system says that there is no key left.
• Secondly, I lost all projects saved in the MyProjects files (on the old machine as I uninstalled TRNSYS). I tried to recover them but I could not.

 

Since I could not get TRNSYS on the new machine, I decided to reinstall it on the old one in order to keep working, I was able to obtain the activate key on the old machine and run TRNSYS. Another problem ? I do not have the TESS Library. I am new with TRNSYS and would appreciate any help. I have written to our local distributor for help, but have not heard back.

 

Could anyone tell me how to activate TRNSYS in the new machine ? What could be the problem ?

Does anyone know how to get the TESS Library ? I lost in when I uninstalled TRNSYS the first time.

 

Thank you very much for your help.

 

Best regards,

Arnat

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